FAQs

If your question isn't answered here, feel free to contact the Foxy Drummer team

Custom Drumsticks
Can I get nylon tips for my custom drumsticks?
Yes.  Nylon tips are available for most sticks sizes.  Extra charges apply.
Will my logo work with your sticks?
Yes, we have designers that take your logo and make it look good on a drumstick.  We'll work with you if any adjustments need to be made and provide you with a proof before we make the printing plate.
Are you drum sticks 'pitched paired'?
For custom order of 75+ pairs, we will pitch pair them for you for no extra cost.
Do you give endorsement deals?
If you're seeking an endorsement deal, we will consider it on a drummer-by-drummer basis.  Please email us your press kit for review.  Endorsement deals typically provide drummers with a discount of 5-15% off of our already low prices.

Colored Drumsticks
How long does the color last on the drumsticks?
Because we slow-dip most of our colors, the sticks will not fade and the color will not rub off in your hands.  The paint may chip off when you hit a rim, but that's common with all colored sticks.
What material are the drum sticks made from?
Our drum sticks are made from hickory and sometimes maple and birch, as they are known for their durability and quality. 
Is your paint safe?
Yes.  The colored paint we use water-based. However, even water-based paint should not be ingested by anyone. Please exercise good judgment if children are in your home. 
What sizes are the colored sticks available in?
Currently we offer a 2B, 5A, 5B, and 7A wooden tip.  However, if you looking for a different size, just email us and we'd be happy to see if we have your stick size in stock. 

Band Merch
What products do you have for my band?
We offer a variety of products that you can sell at your gigs and online.  We sell custom drumsticks, drumstick key chains, and giant drumsticks.  We can print your logo on each of these items.  For more information about band merch, please email merch@foxydrummer.com.

Service
What is your warranty?
We will replace any broken or damaged goods that does not perform the way it should within 30 days of purchase.
What is your return policy?
We have a no-hassle return policy within 30 days from purchase - please note that custom orders are not returnable.  For items that are damaged during shipping, we require you to let us know within 3 days of receiving them.
How can I contact you?
You can call us toll-free, but e-mail is the best and fastest way (our phone always goes right to the machine).
How long does it take to ship the order?
3-8 business days within mainland USA; 10-20 for international orders.  Custom order take longer.
Do you ship internationally?
If you live outside the USA and would like to make a purchase, please e-mail us and we will contact you regarding payment. 
Payment
Is your payment secure?
Yes. PayPal encrypts your credit card information and does not share it with anyone, including Foxy Drummer.  PayPal also insures your order against shipping damage and theft. PayPal is so safe that it has become the preferred payment method of over 150 million users worldwide.
I don't have a PayPal account. Can I still make a purchase?
Yes.  All you need is to fill in your credit card and shipping information in PayPal.