FREQUENTLY ASKED QUESTIONS
Will my logo work with your sticks?
Yes, we have designers that take your logo and make it look good on a drumstick. We'll work with you if any adjustments need to be made and provide you with a proof before we make the printing plate.
Do you give endorsement deals?
We don't do endorsement deals for drummers simply because we have a different type of offering that we think is more advantageous. When a large stick company offers you an 'endorsed' price, at say $3/pair, it forces you to play with a corporate stick that doesn't allow you to also sell the sticks as merch. What we do is charge $5/pair (assuming an order size of 50 pairs) and give you a stick with your band's logo so that you play with or sell as merch for $10/pair. The difference is the flexibility of making $5/pair instead of spending $3/pair.
What products do you have for my band?
We offer a variety of products that you can sell at your gigs and online. We sell custom drumsticks, drumstick key chains, miniature drums and much more. We can print your logo on each of these items. For more information about customized band merchandise, please e-mail firstname.lastname@example.org.
Is your payment secure?
Yes. PayPal encrypts your credit card information and does not share it with anyone, including us. PayPal also insures your order against shipping damage and theft. PayPal is so safe that it has become the preferred payment method of over 150 million users worldwide.
I don't have a PayPal account. Can I still make a purchase?
Yes. Simply call us at 1-800 378-6286 with your credit card information.
What is your return policy?
We have a no-hassle return policy within 30 days from purchase - please note that custom orders are non-returnable. For items that are damaged during shipping, we require you to let us know within 3 days of receiving them.
How can I contact you?
You can call us toll-free at 1 800 378-6286 or e-mail us at email@example.com.
Do you ship internationally?
If you live outside the USA and would like to make a purchase, please e-mail us and we will contact you regarding payment.
How long does it take for delivery once my order has left your shop?
It depends on what printing program you go with (we currently have 4 different programs). Average processing time is 2 weeks depending on order flow.